Contact us

Use Case – Redesigning IT Governance at AFNOR Through KPI-Driven Management

Context

AFNOR’s IT department wanted to shift from a purely operational model to a governance approach focused on value creation. Although the team had access to a wealth of data, leadership lacked:

  • A consolidated view of truly strategic indicators

  • A clear methodology for prioritizing IT investments

  • A shared language with business units to assess IT performance

The goal was to define an ideal measurement framework to manage IT like a profit center—without relying on technical deep-dives.

Our Intervention

We carried out a targeted consulting mission structured around three key deliverables:

Business Needs Framing

  • Workshops with leadership helped identify five priority value areas:
  • Organizational agility
  • Contribution to revenue
  • Internal user experience
  • Operational resilience
  • Cost control

KPI Framework Definition

  • We proposed a matrix of 12 critical indicators, including:
  • Strategic alignment rate of IT projects
  • Average ROI of digital initiatives
  • Adoption rate of solutions by business units
  • Cost per active user
  • Mean time to resolution for critical incidents

Governance Recommendations

  • We provided a methodology for structuring steering committees:
  • Ideal review frequency
  • Key stakeholders by KPI type
  • Integration with the budgeting cycle
  • A decision-support grid to turn data into actionable insights

Results

Our support enabled AFNOR to:

  • Gain a turnkey governance framework aligned with business goals
  • Streamline dashboards by focusing on the 20% of KPIs that generate 80% of value
  • Improve alignment with executive leadership through business-relevant metrics

Impact within the First 3 Months:

  • 30% of the IT budget reallocated to the most value-creating projects
  • +25% increase in business unit satisfaction with project portfolio transparency
  • Launch of a quarterly shared IT/business performance review initiative

Ready to discuss your IT challenges?

Schedule a strategic call with our experts and discover how we can help you optimize your IT, accelerate your projects, and tackle your technology challenges!

Free Consultation