Use Case – Redesigning IT Governance at AFNOR Through KPI-Driven Management

Context

AFNOR’s IT department wanted to shift from a purely operational model to a governance approach focused on value creation. Although the team had access to a wealth of data, leadership lacked:

A consolidated view of truly strategic indicators
A clear methodology for prioritizing IT investments
A shared language with business units to assess IT performance

The goal was to define an ideal measurement framework to manage IT like a profit center—without relying on technical deep-dives.

Our Intervention

We carried out a targeted consulting mission structured around three key deliverables:

Business Needs Framing

KPI Framework Definition

Strategic alignment rate of IT projects
Average ROI of digital initiatives
Adoption rate of solutions by business units
Cost per active user
Mean time to resolution for critical incidents

Governance Recommendations

Results

Our support enabled AFNOR to:

Impact within the First 3 Months:

30% of the IT budget reallocated to the most value-creating projects
+25% increase in business unit satisfaction with project portfolio transparency
Launch of a quarterly shared IT/business performance review initiative

Ready to discuss your IT challenges?

Schedule a strategic call with our experts and discover how we can help you optimize your IT, accelerate your projects, and tackle your technology challenges!